Following 8.5.00 Patch, some players had their Black Survival account linked to a different ID after deleting the previous app and downloading the new one.
We would like to apologize for the inconvenience you may have encountered.
Please check the following guide to connect to another account on AOS devices.
1. Guest Account
If you play on a Guest Account, your Black Survival ID is not linked to any platform (Google Play / iOS Game Center). if you played on Guest Account, please contact us using the “inquiry/Report” feature so that we can guide you through the process.
2. If you have been connected to an other account on your iOS device
If you play on Android devices, the game must be linked to your Google Account. If you want to log into the game with a different account, you must go into settings -> ‘Linked to Google’ and select the account you want to log into in the list.
3. Issues encountered when switching Google Account
1) The page doesn’t load when you select a different Google Account.
If the page doesn’t load when selecting a different Google Account, close the app and enter the game again.
2) The game is still linked to the same Google Account even after selecting a different Google Account
If you encounter that issue, it means that data from your Google Account still remain and prevent you from logging out.
Please go to Settings -> Account and backup -> Accounts.
Please delete the Google Account from there, delete Black Survival app before restarting your device. Then install Black Survival and enter the game.